Mobile Worlds Collide in Barcelona

Written by Mark White on February 6th, 2010

Yesterday was my last day in the office for a couple of weeks, as I’m heading to Singapore on Monday en-route to the Mobile World Congress, the GSMA’s mega-mobile annual conference in Barcelona.

This will be my fourth visit to the conference and to Barcelona, and this year I’m delighted to be attending as a guest of the GSMA as part of the Locatrix contribution to the OneAPI stand and App Garage demonstrations; I’m also scheduled to participate in a GSMA seminar on Tuesday 16th. There’s also a wave of offsite events and parties – Swedish Beers (Wednesday), Mobile Sunday, Mobile Peer Awards (Monday), and the terrific MEF Party.

This year there seems to be a massive focus on applications; an entire exhibition hall has been designated for the applications world, and it will be an extremely interest place to be.

Between now and then of course I have a stack of work to do, not the least of which is making sure our demos come together OK and of course the travelling. But I will aim to blog from Barcelona in and around what’s happening, because it’s usually an interesting collision of all the mobile tribes from around the world.

Stay tuned.

Why Phone Features Matter

Written by Mark White on February 2nd, 2010

I’ve blogged previously about the HTC Hero, which has been the first Android device with which I’ve spent any time. I still like the device, but have fundamentally ruled it out as a primary handset due to the absence of a tactile keyboard; while I can type on the on-screen keyboard, and find the auto-correct works well, I just know that when I need to use my phone as an e-mail sending device, my productivity on it would be about 10% to that of the Blackberry.

For about four weeks now I’ve been using my latest Blackberry, the Bold 9700 and as expected, it works well for me. It feels much lighter – although equally robust – than the Bold 9000, and the primary UI difference has been the optical touchpad that’s replaced the white trackball. I was concerned this wouldn’t be very easy to use, as I’ve found previous models with the touchpad to be off-putting, but after around 30 minutes it felt like an old friend.

However we are in the QA phase for a Blackberry development project at the moment, and it’s been an opportunity to revisit the Hero while the Bold spends time in the testing pool. And I have to mention that one simple little feature has dampened any residual love I have for HTC. And it’s a timing issue.

The Blackberry has some clock-related features that I use every single day. Like auto on-off, which as you’d guess can turn the device on and off automatically at set times each day. But it also has an alarm clock which will wake the device up when it’s time to really wake up. While the Hero has an alarm clock application, a simple test last night saw the device sleeping soundlessly. I suspect that it’s something to do with Blackberry’s “we never sleep, not really” architecture – as most RIM users will know it’s non-trivial to turn a Blackberry off, as it goes into some resting type of mode. Unfortunately there’s no great analogy in HTC land, so when the ‘droid device is off, it’s off – and so effectively was my alarm clock this morning.

Some would consider this a minor issue, but for a handset that acts as a lifestyle accompaniment, this is a major black mark for the Hero, and yet another reason why I’m sticking with RIM.

Australian Media Fails on Innovation – Again

Written by Mark White on January 31st, 2010

It’s not a new story, but the Herald’s latest installment of the Firepower saga highlighted again how incredibly lacking in innovation insight the Australian media has been.

In his own testimony, Firepower founder Tim Johnston admitted that the entire saga was predicated around a product idea that not only would never reach fruition, but that he was able to convince investors that there was no need for there ever to be a product, just that the hype of an “impending” product with a massive possible market was more than enough to ensure riches.

Besides Johnston, there are many, many other guilty parties in this saga.

For starters, the investors. There should be a corporate law stating that any company that sponsors a national sporting team before they generate revenues should have their CEO immediately jailed. Any investors that willingly allow this to happen should join them. Firepower’s sponsorship of (Australian) NBL teams, the Western Force Rugby franchise (and for his implication, a massive shame on Matt Giteau and his management) and other endorsements is an indictment of all involved.

And again, the media. One could argue that the high-profile sponsorships were a brilliant tactic to divert journalistic inquiry away from when or if ever Firepower would actually ship a product. Why, oh why, did nobody in the business media ever ask? Firepower generated so much business press – mostly through star-struck musings about it’s high-profile investors – surely, surely some editorial resource could have asked “Umm, Mr Johnston, could you tell us when you’ll actually ship a product?”.

I’ve written before in disdainful terms of how the business media ignores innovation, Firepower is an example of how little interest there is until there is some sort of showbiz angle about a company – and in this case, all the media interest came at the cost of any form of rational review of Firepower as a business. There are so many good, innovative companies – even in the “green energy” space that Firepower fraudulently occupied – that are absolutely starved of media awareness in Australia.

Maybe too many journalists got good seats at the Basketball so they wouldn’t ask the obvious questions?

I’m also less than impressed with Austrade’s role in promoting Firepower as a successful export company. C’mon guys, you’ve got to be kidding. Even piddling little EMDG application forms require the submission of company accounts – why is nobody in Austrade being fired over their promotion of Firepower? Didn’t anyone ask if there was a product coming along anytime?

Again, maybe the senior bureaucrats were too busy being feted at the football to notice they were promoting a fraud. Pity, as the federal government’s agency charged with promoting Australian innovation overseas they have a pretty strategic mandate to not get conned.

In this case, we award a “fail” mark to all of them.

New Year, New Optimism

Written by Mark White on January 28th, 2010

I know it’s a little late for a New Year’s posting, but one of my resolutions for 2010 wasn’t to be more active on the blog, so I’m disappointing nobody! However, it is time to start musing for the new decade.

A few days into the year I was asked by a friend – not in the mobile or technology industry – what my opinion was going to be of business in 2010, up, down, or flat. This was in line with a couple of earlier conversations we’d had about the state of employment, layoffs, and other business related challenges in 2009. I replied – optimistically perhaps – that I think the challenge of the year wasn’t going to be an absence of revenue opportunities, but rather working out ways to deliver on all the projects that we were likely to get.

And I have to say that four weeks later I’m still feeling the same way. We’ve had a big upswing in inquiries, proposal requests, and a resulting pressure on our engineering resources to deliver in time. So needless to say we’re looking at expansion, and to quote one tangible barometer of the business world in mobile, placing a job advertisement on Seek.com.au has resulted in more applications than I’ve seen since around 2005.  Given that 12-18 months ago we were desperately seeking engineering resources this is somewhat a relief, as on first glance many of the applications are of high quality.

I chatted with some friends for their opinion with contrasting results; one said that the increase in application rates are because people are now feeling more confident in their employment prospects than they may have been last year, preferring to stay in their current jobs for security. On the other hand, it was also pointed out to me that this could simply be evidence of the number of unemployed, talented professionals from 2009’s fallout.

Either way, 2010 is going to be a challenging year, with a lot of water needing to flow under the bridge before I decide that my sense of optimism is well-founded. I’m already travelling, spending 10 days in Singapore and Hong Kong (where I am now, working with our new partners at the Catalist Group), then back home for a week before heading to South Asia again and then Barcelona for the Mobile World Congress.

And, while not a formal resolution, I’m optimistic that I will post more regularly along the way. Happy 2010, everyone!

This Laptop is…..

Written by admin on November 27th, 2009

Generally speaking, one of my most depended-on pieces of technology is my Dell XPS M1330 laptop. I’ve had it since January 2008, and while it’s been reasonably good – where “reasonably” is subject to whether I’m talking about the computer itself (not bad), Windows Vista (awful), or the motherboard which was replaced under warranty last year (nice one, Dell).

While my laptop itself doesn’t do any heavy duty computing tasks – not since I dumped Outlook earlier this year, anyway – it does travel everywhere with me, spending time on around a dozen WiFi networks regularly, and a smattering of 3G broadband connections in Australia, Europe and Asia.

But I was talking to a fellow XPS owner earlier this week about the problems he’s had with his M1330, and how the motherboard has had to be replaced several times because of overheating; clearly, I was lining myself up for a fall because 5 minutes after (fortunately) a big presentation on Wednesday afternoon my video screen turned, quite literally, to vertically-lined mush.

I spent much of Wednesday evening trying to get it to a state where it could do a clean reboot, after which it would work perfectly for around 5 minutes or longer before it would randomly scramble the video display and then freeze.

So flying back to Australia this morning, I decided to drag my jet-lagged body into the office to say Hi to the team and pick up snail-mail, when I tried to boot the laptop again on the office network – just long enough to make a quick backup before the same symptoms appeared again. So I called Dell, who, on asking me to quote my service tag politely informed me that my XPS was out of warranty – then proceeded to ask me to run a diagnostic test: holding down the “D” key while powering the laptop on. This displayed a sequence of coloured screens and, on hearing the diagnostic results, the support person informed that this was a video problem and therefore had an “extended” warranty for an extra year – happy news.  So I was given a case ID and informed a Dell technician would contact me on Monday to arrange a swap-out.

In the meantime, I’m trying to work on an old G4 iBook that I had at home – I used to love this Mac, now it’s barely fast enough to run Firefox.

I’d like to congratulate Dell at this point on their customer care, however I suspect that their “extension” of the warranty is really only a result of endemic failures of their XPS laptops. Which is a shame because, on balance, they aren’t a bad business computer.

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